5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not because of a lack of continuing excellent control processes.
Security guard businesses are unlike any seller a property supervisor usually hires. If you employ a painter, you can see whether or not they do their tasks by looking at the walls. However, when you employ a security guard company, how often can you determine whether the protector company is doing their job including running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In the majority of cases they likely are, but it is crucial to implement a method of verification and quality control to ensure that problems associated with the deficiency of doing these tasks don’t start to happen.
In this article we will discuss five (5) easy actions to improving your security guard service and achieving what you imagine as your perfect construction security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they could start working as security guards. If your condition is among those states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security company and inquire does it seem adequate.
Additionally, is the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb method to display whether the protector is a good fit for your property is to perform a short”interview” to get a sense of the guard and also to describe your expectations. This first conversation will tell you a lot about what to expect from that shield and it provides you a chance to request another shield if you feel it is essential.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces every shield to the company itself, in several circumstances the shield’s orientation to his delegated land isn’t quite as complete. We call the orientation for the delegated land”Site Specific Training”. Learn What your website specific training looks like:
• Can it happen at your property?
• Just how long is each new officer educated?
• Just how long can the security firm double bank? (Double banking is the procedure for having a seasoned guard working at the same time as the new guard.)
Determine the response to each of the questions and be certain they match what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes on preparing a shield to work at your property.
Review Your Guard’s Supervision
Protect supervision is among the main factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their job isn’t significant and they start to find themselves as less of a region of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the two methods of distant oversight that prove most successful are:
In case your guards are required to produce rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are on your property. These tracking systems permit the security guard company to monitor the log and time the activity of the guards while they are making rounds to various areas on your property. Most Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the security guard company provides a method of making certain each guard is secure and alert. Using guards check-in regularly with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your security as you aren’t there. During these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to ensure they know their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Remember, when selecting a security consultant be confident the consultant isn’t actually a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard company.